GONRTH LTD · Account Agreement
Important Information
This Agreement relates to the NRTH Programme. Please read these terms and conditions carefully before using the Programme. This Agreement becomes effective and binding when You are accepted to use the Programme or first use the Programme and continues until terminated in accordance with these terms.
The Programme provides payment collection, processing and disbursement services for business customers. Go NRTH Ltd provides the technology platform, onboarding, operational support and payment instruction management services connected with the Programme.
The Programme does not provide a bank account, payment account, stored value account or e-money account. No e-money is issued under this Agreement and customers are not able to store funds or maintain a balance through the Programme.
Any virtual IBAN, account reference or payment identifier provided in connection with the Programme is used solely for payment routing, reconciliation and processing purposes and does not constitute a payment account.
The Programme Manager is Go NRTH Ltd a company incorporated in England and Wales under company number 16286129 with registered office at 3rd Floor, 86 to 90 Paul Street, London EC2A 4NE. NRTH operates the digital platform used for onboarding, verification, payment initiation, risk controls, compliance support and customer support.
Regulated payment services in connection with the Programme are provided by Moorwand Ltd, which is authorised by the Financial Conduct Authority. Moorwand Ltd provides regulated payment services in connection with the Programme where applicable, including the execution of payment transactions. NRTH provides operational and technical services only and does not itself provide regulated payment services.
The Programme provides payment collection services, including Direct Debit collection services, and onward payment services for business customers.
NRTH and Moorwand do not provide payment accounts, do not issue e-money, and do not enable customers to store funds or maintain a balance. Any account details, virtual IBANs or payment references provided are used solely for payment routing and reconciliation purposes and do not constitute a payment account held by the customer.
All funds received through the Programme are processed for the purpose of executing payment instructions and onward settlement. Funds are not held for discretionary use by customers. Funds are not held as stored value and are not available to customers for withdrawal or general use.
All Fees and Charges relating to the Programme are detailed in the Fees and Limits Schedule to this Agreement. You will be provided with the Fees and Limits Schedule before you are bound by this Agreement, and it will remain available to you in a durable medium (e.g. downloadable via the Website). These fees relate to payment collection, processing, disbursement and related services provided through the Programme.
Where currency conversion applies, we will apply: (a) the exchange rate determined by the relevant Scheme or our FX provider (as applicable); and (b) any applicable FX fee or mark-up set out in the Fees and Limits Schedule.
The Programme is available to businesses only. To apply to use the Programme, You must be a duly incorporated or registered entity, validly existing under applicable law, and have the authority to enter into this Agreement.
Access to the Programme is subject to successful completion of onboarding checks, including Know Your Business (KYB) verification and, where applicable, verification of directors, beneficial owners or authorised persons, in accordance with applicable anti-money laundering and regulatory requirements. We may request additional information at any time to satisfy these requirements.
Once onboarding and verification have been successfully completed, You will be notified and permitted to use the Programme to initiate payment collections and provide payment instructions.
NRTH may provide You with access credentials or agreed methods to access and use the platform. You are responsible for ensuring that access is secure and for all activities carried out using such access.
The Programme provides a platform to initiate, manage and monitor payment collections and payment instructions. It does not provide a payment account, stored value account, or enable You to hold, store or manage funds as a balance. All funds are processed solely for the purpose of executing payment instructions.
The information required by applicable payment services law will be provided to You before you are bound and will remain available in a durable medium, including via the Website and upon request.
The Programme enables you to initiate payment collections and provide payment instructions using the payment methods and schemes supported by the Programme from time to time.
You must only use bank accounts held in the same name and address as Your Business and maintained with a regulated credit institution in the UK or EEA.
We reserve the right to request further KYB documents and verification of Your source of funds at any point.
Transactions processed through the Programme may be subject to operational, transaction, scheme or risk limits, as set out in the Fees and Limits Schedule or otherwise communicated to You.
Funds received through the Programme are processed solely for the purpose of executing payment instructions and onward settlement. The Programme does not provide stored value functionality or enable customers to hold or maintain balances.
We may delay, decline, suspend or restrict any payment instruction or use of the Programme where:
Transactions involving unsupported currencies or payment methods may be declined or subject to additional fees, foreign exchange charges or scheme requirements. Where a payment cannot be completed due to incorrect payment details or failed processing, funds may be returned to the originating bank account or otherwise handled in accordance with applicable scheme rules and legal requirements.
You must provide valid authorisation for each payment instruction submitted through the Programme. Authorisation may include the use of security credentials, platform confirmations or other agreed authentication methods.
The time of receipt of a payment instruction is when the Programme receives it. If received after 4pm on a Business Day, it will be treated as received on the next Business Day. Once a Payment Instruction has been authorised by You and received by the Programme, it cannot be revoked. We will execute payment instructions no later than the end of the next Business Day after receipt, unless otherwise required by scheme rules.
Access to the Programme may occasionally be interrupted where maintenance, security updates, operational issues or circumstances outside Our reasonable control affect availability. We will use reasonable efforts to restore services as soon as practicable.
We may refuse to execute a payment instruction where permitted by law or scheme rules (including for fraud, compliance reasons, incomplete or inaccurate payment details, or where additional verification is required). Where we refuse, we will notify you (where lawful) and provide the reasons and any steps to correct the issue.
If you provide an incorrect IBAN or other unique identifier, we may execute the payment instruction in accordance with that identifier. In such cases, we are not liable for non-execution or defective execution, but we will make reasonable efforts to recover the funds and may charge a reasonable fee for recovery as set out in the Fees and Limits Schedule.
You are entirely responsible for maintaining the security and confidentiality of any access credentials, authentication methods or security information used to access the Programme or submit payment instructions and must take all possible measures to keep them safe and entirely confidential.
If You suspect that any access credentials, authentication methods or security information have been lost, stolen, compromised or become known to an unauthorised person, You must notify Us immediately and take all reasonable steps to prevent unauthorised access or use.
You should regularly review payment activity and transaction records relating to Your use of the Programme. If You identify any unauthorised or suspicious activity, You must report it to Us immediately.
We reserve the right to require You to use enhanced security procedures, authentication methods or fraud prevention measures in connection with the Programme, including multi-factor authentication or other verification procedures.
Failure to comply with this Clause may affect Your ability to claim any losses in the event that we can show that You have intentionally failed to keep the information safe or You have acted fraudulently, with undue delay or with gross negligence. Nothing in this clause limits your statutory rights under applicable payment services law relating to unauthorised transactions.
You agree to cooperate with Our agents, any supervisory or regulatory authority, the police and Us in the investigation of suspected fraud, unauthorised activity, financial crime or security incidents relating to the Programme.
If You believe that any payment instruction or transaction processed through the Programme was unauthorised, incorrectly executed or processed in error, You must notify Customer Services as soon as You become aware but not later than 13 months after the relevant transaction date.
Unless we have reasonable grounds to suspect fraud by you or that you have acted with intent or gross negligence, we will investigate unauthorised or incorrectly executed transactions and, where appropriate, refund the relevant amount in accordance with applicable law and scheme rules.
If You dispute a transaction or payment instruction, We may require You to provide supporting information or documentation within a reasonable timeframe. If, following investigation, we determine that a reported transaction was authorised, correctly executed, fraudulent on the part of the customer, or otherwise not eligible for reimbursement, We reserve the right to reject the claim or recover any amounts incorrectly refunded.
We may charge reasonable investigation or recovery fees where permitted under the Fees and Limits Schedule and applicable law.
If Our investigations confirm that a transaction or payment instruction was unauthorised or incorrectly executed, and Your claim was submitted within the applicable time limits, We will resolve the matter in accordance with applicable law and relevant scheme rules.
If you have authorised a payment, you are responsible for it, even if you later have a dispute with the beneficiary (for example, goods or services not received, dissatisfaction with a purchase, or a civil dispute). We are not responsible for the goods or services connected with any payment instruction processed through the Programme. Where possible, we may assist you by making reasonable efforts to recover funds, but we cannot guarantee recovery.
Where a payment instruction or transaction processed through the Programme involves a currency conversion, the relevant amount will be converted using the exchange rate determined by the relevant payment scheme or our foreign exchange provider (as applicable), together with any applicable foreign exchange fee or mark-up set out in the Fees and Limits Schedule.
NRTH provides Direct Debit collection services in the United Kingdom using a Service User Number issued to NRTH and processed through the Bacs scheme by London and Zurich as our authorised Direct Debit bureau. All Direct Debit collections are governed by the Bacs Scheme Rules and the Direct Debit Guarantee.
The Direct Debit Guarantee provides:
This Guarantee applies to your customers where they are payers under the Bacs scheme. It does not apply to you as a merchant or to settlement between you and NRTH.
You are responsible for ensuring mandate details are accurate, mandate changes are communicated in advance, mandates are not used after cancellation, and payers receive appropriate advance notice. NRTH or London and Zurich may cancel mandates for compliance or risk reasons.
Direct Debit collections typically settle to you within three business days from the collection date. In some cases settlement may take up to five business days depending on bank processing, scheme timelines, risk reviews or partner delays. This timing covers: Day 1: Collection submitted; Day 2: Processed through Bacs; Day 3 to 5: Settlement to your nominated bank account or designated settlement account.
If a payer requests a refund under the Direct Debit Guarantee the payer's bank may issue a Direct Debit Indemnity Claim. You are liable for all indemnity claims relating to your payers and your transactions. NRTH may deduct indemnity claim amounts or withhold funds to cover potential claims.
London and Zurich submit Direct Debit files on behalf of NRTH using NRTH's Service User Number. NRTH manages instructions, mandates, settlement and risk controls.
You must: provide accurate payment instructions; provide valid mandate authority; notify payers of changes; maintain accurate records; comply with Bacs Scheme Rules; and respond promptly to indemnity claims. Failure to comply may result in suspension or termination.
We may withhold settlement amounts or maintain a reserve from funds otherwise due to you where we reasonably consider it necessary to manage Direct Debit indemnity risk, anticipated indemnity claims, fraud risk, compliance concerns, scheme requirements, or to protect against chargebacks, recalls, or negative exposures. Where reasonably practicable, we will notify you of the reason for withholding or reserve action and the conditions for release. We may set-off any indemnity claims, fees, or liabilities from settlement amounts otherwise payable to You.
You must notify Us without undue delay of any changes to Your business information, registered address, contact details, authorised persons, ownership structure, or other information previously provided to the Programme.
The Programme reserves the right at any time to perform checks to verify the accuracy of information provided by You, including by requesting supporting documentation or conducting electronic verification checks directly or through third parties, for the purposes of fraud prevention, anti-money laundering compliance, sanctions screening, or other legal and regulatory obligations.
You must notify the Programme Customer Services team without delay of any change in circumstances that may affect Your eligibility to use the Programme, the provision of services under this Agreement, or the risk profile associated with Your business or transactions.
Go NRTH Ltd is a data controller of personal data provided in connection with the Programme and the services provided under this Agreement. Information on how the Programme uses and protects Your personal data is available in the Programme Privacy Policy on the Website. Moorwand Ltd may also act as a data controller in relation to personal data processed in connection with regulated payment services and applicable legal and regulatory obligations.
We may use third parties to process personal data on Our behalf. Such third parties may include creditors or potential transferees of rights and obligations under this Agreement.
We will process and retain personal data in order to provide and administer the Programme and related services, to deal with any enquiries You have about it and comply with regulatory obligations. The types of personal data processed are likely to include, but are not limited to, name, address, date of birth, contact details, financial information, employment details and device identifiers. If We suspect that We have been given false or inaccurate information, We may record that suspicion together with any other relevant information. Decisions may be made by automated means.
If illegality, fraud, financial crime, sanctions concerns or inaccurate information is identified, We may share relevant information with law enforcement authorities, regulators and other competent authorities where permitted or required by law. We and other organisations may access and use this information for fraud prevention, anti-money laundering, sanctions screening and identity verification purposes.
Personal data may also be transferred confidentially to other organisations within Our group of companies and to relevant third parties where necessary to provide the Programme and related services or comply with legal and regulatory obligations.
You have the right to: know more about the information We share with third parties, regulators, fraud prevention agencies or competent authorities; receive details of the personal data We hold about You; and receive a copy of this Agreement at any time, a copy of which will be made available on the Website. Please contact Customer Services if You would like further information regarding the processing of Your personal data or wish to contact Our Data Protection Officer.
This Agreement is governed by United Kingdom law. Any delay or failure to exercise any right or remedy under this Agreement by Us shall not be construed as a waiver of that right or remedy or preclude its exercise at any subsequent time.
The Programme does not provide a deposit, banking or credit product and is not covered by the Financial Services Compensation Scheme (FSCS). Where applicable, regulated payment service providers connected with the Programme may safeguard relevant funds in accordance with applicable legal and regulatory requirements.
If any provision of this Agreement is deemed unenforceable or illegal, the remaining provisions will continue in full force and effect. If any part of this Agreement is inconsistent with any regulatory requirements, then We will not rely on that part but treat it as if it did actually reflect the relevant regulatory requirement. If we need to make operational changes before we can fully comply with the new regulatory requirement, we will make those changes as soon as reasonably practical.
You may not assign or transfer any of Your rights or obligations under this Agreement without Our prior written consent. We may assign, transfer or subcontract any of Our rights or obligations under this Agreement on giving You at least 60 days' notice where required. If You continue to use the Programme after such notice period, You will be deemed to have accepted the change.
All communications relating to the Programme will be in English.
Any communication from Us to You will be given via the Website and by notification via email (using the latest contact details with which You have provided us). You may contact Us via Customer Service, the details of which are set out in the Definitions & Interpretation Clause.
If You are unhappy with the service provided under these Terms and Conditions, please contact Customer Services to help You.
Upon receipt of Your emailed complaint, Customer Services shall endeavour to respond to You as quickly as possible but, in any event, shall reply to You by return email by no later than 15 Business Days. In exceptional circumstances, we may extend to 35 Business Days, and we will tell you why and when you will receive the final response.
If, having received a response from Customer Services, You remain unhappy with the outcome, You can escalate Your complaint to Moorwand Limited. Email: operations@moorwand.com. Website: www.moorwand.com.
If We are unable to resolve Your complaint, or You remain dissatisfied with the outcome, You may be entitled to refer Your complaint to the UK Financial Ombudsman Service:
We will not be liable for any delay, interruption, failure or loss resulting from circumstances beyond Our reasonable control, including operational disruptions, payment scheme failures, banking system outages, regulatory actions, or third-party service failures affecting the Programme.
If You suffer loss as a direct result of Our breach of this Agreement or negligence, Our liability will be limited to reasonably foreseeable direct losses only. We will not be liable for any indirect, consequential, special or reputational loss, including loss of profits, revenue, business opportunity or goodwill.
You are responsible for maintaining the security of access credentials, authentication methods and payment instructions used in connection with the Programme. You will remain responsible for authorised activity carried out using such credentials unless caused by Our fraud, negligence or wilful misconduct.
You will be responsible for any losses, liabilities or unauthorised activity arising from: fraud, wilful misconduct or gross negligence by You; Your failure to comply with this Agreement; or Your failure to notify Us promptly of any security compromise or material change to information previously provided to Us.
In the event that You do not use the Programme in accordance with these Terms and Conditions or We discover that You are using the Programme fraudulently, We reserve the right to charge You for any reasonable costs incurred in taking action to stop You using the Programme and to recover any monies owed as a result of Your activities.
We are not responsible for any goods, services or underlying commercial arrangements connected with payments or transactions processed through the Programme. To the extent permitted by law, all conditions or warranties implied by law, statute or otherwise are expressly excluded.
The above exclusions and limitations shall apply to any liability of Our affiliates, banking partners, payment service providers, suppliers, contractors and service providers, and any of their respective affiliates, arising in connection with this Agreement.
To the extent permitted by applicable law, Our total aggregate liability arising under or in connection with this Agreement shall not exceed the total fees paid by You to Us under the Programme during the 12 months preceding the event giving rise to the claim.
Nothing in this Agreement limits or excludes any rights or protections You have under applicable payment services law.
Except in exceptional circumstances (e.g. customer fraud or a security breach) We will provide You 60 days' notice of any material change to this Agreement. Notice will be sent using the latest contact details provided by You.
Changes will be deemed to have been accepted unless You notify Us to the contrary before the proposed date the change comes into effect. Rejection of any proposed changes will amount to termination of this Agreement and discontinuation of Your access to the Programme.
If you do not agree to a change, you may terminate this Agreement before the change takes effect, without additional charges for termination (other than fees for services already provided or unavoidable costs).
You may terminate this Agreement: within 14 days of entering into this Agreement without penalty; or at any time thereafter by providing notice to Us.
Termination will not affect any payment instructions, liabilities, fees or obligations outstanding at the date of termination. Following termination, We may delay final settlement or discontinuation of services where reasonably necessary to: complete pending transactions or payment instructions; comply with legal or regulatory obligations; conduct fraud prevention, anti-money laundering or sanctions checks; or recover any outstanding fees, liabilities or amounts owed by You.
We may terminate this Agreement or discontinue Your access to the Programme by providing at least 90 days' written notice.
We may suspend, restrict or terminate Your access to the Programme, or refuse to issue or reset access credentials, where: any of the information that You provided to Us was materially incorrect or false; to comply with any applicable regulations or legislation; You die; You have not complied with this Agreement; We have reason to believe that You have used, or intend to use the Programme in a grossly negligent manner or for a fraudulent or otherwise unlawful purpose; We are required to do so for legal reasons; or You use racist, threatening or abusive behaviour towards Our staff, or harass them (including via social media).
Where legally permitted, We will notify You as soon as reasonably practicable of any suspension, restriction or termination and the reasons for such action.
Termination of this Agreement does not affect any rights or obligations accrued prior to termination. If any fees, reversals, indemnity claims, chargebacks, liabilities or losses arise after termination, You remain responsible for such amounts and must reimburse Us on demand. We may set-off or deduct any fees, liabilities, indemnity claims or amounts owed by You from any amounts otherwise payable to You under the Programme.
Where access to the Programme is restricted or suspended for compliance, fraud prevention or legal reasons, We may delay transactions, settlement or related services while investigations or legal obligations are ongoing. We may require additional information to verify identity, authority, source of funds or compliance with applicable law.
Moorwand Ltd is a company incorporated and registered in England & Wales under company number 08491211 with its registered office at 3 Lloyd's Avenue, London EC3N 3DS, United Kingdom. Moorwand Ltd is authorised and regulated by the Financial Conduct Authority under the Electronic Money Regulations 2011 (Firm Reference Number 900709). Moorwand Ltd provides regulated payment services in connection with the Programme where applicable.
For customer support or complaints relating to regulated services connected with the Programme, You may contact Moorwand Ltd at operations@moorwand.com.
Key terms used throughout this Agreement:
Agreement: These terms and conditions relating to the use of the Programme as amended from time to time.
Bacs Credit: Means Bacs Direct Credit. A service enabling organisations to make payments to an account which takes 3 Business Days for the funds to be cleared.
Business Day: Monday to Friday, 9am to 5pm GMT, excluding bank and public holidays in the UK and Europe.
CHAPS: The Clearing House Automated Payment System, a service enabling organisations to make same-day payments to an account within the UK, within CHAPS operating days and times.
Customer Services: The contact centre for dealing with queries relating to the Programme. You may contact Customer Services by: emailing support@gonrth.com; or writing to GoNrth, 3rd Floor, 86–90 Paul Street, London, United Kingdom, EC2A 4NE; or contacting Moorwand Ltd at operations@moorwand.com in relation to regulated payment services connected with the Programme.
EEA: European Economic Area.
Faster Payment: A service allowing you to make and receive electronic payments in the UK which is received by the recipient bank within 2 hours, provided that the receiving organisation or bank is part of Faster Payments Scheme.
Fee: Any fee payable by You as referenced in the Fees & Limits Schedule.
Fees & Limits Schedule: The schedule contained in this Agreement and which forms part of this Agreement.
IBAN: An International Bank Account Number used for payment routing and reconciliation purposes in connection with the Programme.
KYC: Means "Know Your Customer" and constitutes our verification of Your Personal Details.
KYB: Means "Know Your Business" and constitutes our verification of Your Business entity details.
Personal Data: Personal information processed in connection with the Programme and related services, including (without limitation) name, date of birth, address, contact details and other information required for onboarding, verification, compliance and payment processing purposes.
Programme: The NRTH platform and related services enabling onboarding, payment collection, payment instruction management, Direct Debit services, supplier payments, payroll payments and related payment processing and operational support services.
Programme Manager: Go NRTH Ltd, company number 16286129, registered at 3rd Floor, 86 to 90 Paul Street, London EC2A 4NE.
Scheme: Any payment scheme, network or payment infrastructure used in connection with the Programme, including Faster Payments, Bacs or other supported payment methods.
Scheme Regulations: The rules, operating procedures and requirements applicable to any payment scheme, payment network or banking infrastructure used in connection with the Programme, as amended from time to time.
Security Details: Access credentials, authentication methods or security information used to access or use the Programme.
Transaction: A payment instruction, transfer, Direct Debit collection or other payment-related activity processed through the Programme.
Website: https://gonrth.co
We, Us or Our: Go NRTH Ltd, except where the Agreement expressly refers to services, obligations or regulatory activities provided by Moorwand Ltd.
You or Your: The business customer entering into this Agreement for use of the Programme, including any authorised representatives acting on its behalf.
NRTH currently provides Direct Debit payment services only.
For invoice collections made via Direct Debit, NRTH charges 1% + £0.20 per invoice on the first £2,000 collected, capped at £5, and 0.3% on any amount collected above £2,000.
No transaction fees, FX fees, loading fees, recurring fees, or inactivity fees apply to Direct Debit services at this time.
| Recall investigation | £55 |
GONRTH LTD is a company registered in England and Wales (Company No. 16286129).
Registered office: 3rd Floor, 86 to 90 Paul Street, London EC2A 4NE.
© 2026 NRTH
© 2026 NRTH. All rights reserved.
NRTH is a trading name of GONRTH Ltd, registered in England and Wales under company number 16286129. Registered office: 3rd Floor, 86–90 Paul Street, London, EC2A 4NE, United Kingdom. Payment services available through the NRTH platform are delivered by authorised third-party providers. See our Regulatory Information page for further details.
